Question 1

What warranty do your products come with?

Accepted Answer

All DS Living products are covered by a 12-month manufacturer's warranty, giving you peace of mind from the moment your item arrives.

Question 2

What does the warranty cover?

Accepted Answer

Our warranty covers any manufacturing defects in materials or workmanship. This includes issues such as structural faults, stitching problems, broken components, or unexpected defects that occur through normal use.

Question 3

What is not covered under the warranty?

Accepted Answer

The warranty does not cover:

• Damage caused by misuse, accidents, or neglect
• Wear and tear from everyday use
• Damage from incorrect assembly or modifications
• Stains, spills, or pet damage
• Damage caused by using the product for commercial purposes

Question 4

How do I make a warranty claim?

Accepted Answer

Just email our Customer Care team at customercare@dsliving.co.uk with your order number, a description of the issue, and photos/videos. We'll review it quickly and guide you through the next steps with care.

Question 5

Will you repair or replace my item under warranty?

Accepted Answer

Depending on the issue, we may:

• Send replacement parts
• Offer a repair solution
• Replace the item
• Provide a partial or full refund

We always choose the solution that gives you the best result as quickly as possible.

Question 6

Can I request a specific delivery date?

Accepted Answer

Yes. For beds, the carrier contacts you after dispatch to agree a delivery date and time slot that suits you. If you have a preferred date in mind, just let us know and we'll pass it on.

Question 7

Can I order replacement parts?

Accepted Answer

Yes — whether it's bolts, legs, slats, or cushions, our team can supply replacement parts. Just contact us with your order details and we'll sort it for you.

Question 8

Can I customise the size, colour, or fabric of a product?

Accepted Answer

If you'd like to explore a custom-made product, please contact us — our team will be happy to discuss any adjustments with you. However, please note that we cannot guarantee every special request will be possible.

Warranty

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